RETURNS & REFUNDS POLICY

Eligibility: You may only exchange your order within 3 days of delivery. To be eligible for an exchange, your item must be unused and in the same condition as received. It must also be in the original packaging.

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Damaged or Defective Items: If your product is damaged during transit or if a quality check (QC) has not been performed adequately, you are eligible for an exchange. Please contact our customer support team at support@sbeyondessential.in within 3 days of receiving the item.

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Non-Exchangeable Items: Products that are not eligible for exchange include:

Items returned after the 3-day exchange window
Products that have been used or are not in their original condition
Items without the original packaging.

Exchange Process: To initiate an exchange, please follow these steps:

Contact our customer support team at support@sbeyondessential.in within 3 days of receiving the item.
Provide your order number and details about the issue.
Our support team will guide you through the exchange process, including return shipping instructions if applicable.

 

Return Policy: General Return Information
Please note that, except for exchanges under the conditions mentioned above, we do not accept returns. Our products are intended for personal use and returns are not applicable.

 

Refund Policy: All sales are final, and we do not offer refunds. This policy applies to all purchases made through our website, beyondessential.in, or any other platform where our products/services are available.

We encourage you to carefully review your order before completing the purchase. If you have any questions or concerns about our products/services, please contact our customer support team at support@sbeyondessential.in before making a purchase.

 

Contact Us: If you have any questions or concerns regarding our Exchange and Return Policy, please contact us at mail@beyondessential.in